Areas of my expertise

Customer Support Management

Product Management

Project Management

Customer Experience Management

Strategic Partnership & Consulting

Executive Leadership

Projects

Gap analysis of Pasha Bank’s service model

Delivered a comprehensive analysis of 8 key organizational processes related to Customer Experience, segmented into AS-IS, TO-BE, and an Action Plan.

Yandex plus

By partnering with Yandex, we have launched Yandex Plus in the Azerbaijan market.

2 New CRM systems 

There was a demand to change CRM systems; requirements were being written down, and all the steps of the project continued

Bss transformation

As one part of the BSS transformation, there was a demand to prune old tariffs. This included many steps, starting from feasibility to migrating customers.

Services

Consulting

Partnership 

Education and Certification

Stanford University School of Engineering
Digital Transformation Program

The program focuses on teaching practical knowledge about cutting-edge technologies, digital strategies, and organizational change management.

Six Sigma Black Belt


The Six Sigma Black Belt program focuses on providing practical knowledge and expertise in advanced process improvement methodologies, data-driven decision-making, and leadership skills.

The Certified Scrum Product Owner


The certification program is designed to provide participants with practical knowledge and skills in agile product management, collaboration, and maximizing the value delivered to customers.